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General Support: Available Monday – Friday, 7:00 AM to 5:00 PM Pacific Time
  • Submit your request using the online form below
Live Chat Support: Available Monday - Friday 9::00 AM to 4:00 PM Pacific Time
  • Chat with a Support Representative by selecting the LiveChat option above
Emergency Support: Available 24 hours a day, 365 days a year
  • Submit your request using the online form below.

 
PRIORITY LEVEL DEFINITION EXAMPLE
Low General Assistance – questions regarding configuration, "how to" and trouble shooting How do I resize an image?
Medium Non Critical Functionality no longer available – a non-critical feature of function of the product is no longer working but a work-around is available Parents cannot access the Photo Gallery
High Critical Functionality no longer available – a core feature or function of the product is no longer working and no work-around available Credit Card registrations are not processing
Emergency Site is down – you are unable to access any features or functions of your site An error prevents access to the homepage or admin of my site
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