Can I setup family/sibling discount fees in my registration program?
A: Many Clubspaces users setup a multiple player/family discount fee structure within their registration program. The registration program does not provide restricted access to the discounted fee options, but the process can be managed by the administrator to correct any members who choose inco ...
- Can payments be processed through Paypal?
Clubspaces now offers a payment option with Paypal. Click here for more information and to setup an appointment with an Account Representative.
- Do I need to create a fee for my program/league? What if the registrant is not charged anything?
Whenever you are adding a member to your system there needs to be a fee associated to that Program or League. If you are not actually charging them anything, you can create a $0.00 fee option.
- Do my parents get a confirmation once they have completed registration?
Yes, your parents will get an email confirmation letting them know that have successfully registered. You can also create a custom email message in the Registration Setup. - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu on the le ...
- Emails are being sent to spam or junk email boxes. How can I whitelist mailer@clubspces.com?
In order to prevent email spoofing we have altered the method in which emails are sent via the system. One can no longer specify a "From" address; Instead emails are sent out from mailer@clubspaces.com and we allow you to specify the "Reply-To" email address. Unfortunately "Spam Filters" can be ...
- How can I copy or clone a program or league from a previous season?
You can copy a program or league setup from one season to a new season with the copy function. This function will only copy the registration setup options. This function will not copy the teams, divisions and pools or schedules. - Login to admin. - Click "Programs". - For programs proceed to th ...
- How can I help my parents go through the registration process more smoothly?
One function that most people do not use while setting up their registration is the Introduction messages found for each section in the Registration setup. - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu on the left hand side, de ...
- How can my organization accept online payments?
In order to start accepting online payments, you will need to contact your Account Manager, they will set you with a Merchant account. All Clubspaces customers already pre-qualify to accept Visa, MC and online checks (AMEX and Discover require approval). This is great opportunity to take advant ...
- How come my members can't see programs I enabled?
This happens if your member has already registered for the program and is trying to register again for the same thing. Have your member login to his/her account to check. or login as the Administrator and check the members account to see if he/she has registered for that program already.
- How do I configure payment options?
- Login to admin. - Click "Club Settings" near the top right hand corner of the page. - Click "Registration". - Click "Payment Types". - Click "Edit". - Make your desired changes and then click "Save".
- How do I export report data?
- Login to admin. - Click "Reports". - Click the report name you would like to export. - (optional) Filter the data you would like to export using the search feature. - Click "Export" under the "More actions" drop-down menu. - Please be patient as the system compiles the report. - Click "Save".
- How do I isetup Coach/Staff Registration and paymen options?
Please reference the Configuration and Administration User Guide for more information about how to setup your member registration. This guide describes how to use the Clubspaces Administration Console to perform the following tasks: Configuring club settings such as contact information, registr ...
- How do I process a refund or refunds?
Your merchant account is setup to accommodate refunds/chargebacks. However, this is not processed through the Clubspaces system interface as this functionality has not been integrated with the payment gateway. Any refunds you issue would need to be manually updated by the admin of your Clubspa ...
- How do I set League Registration and payment options?
Please reference the Configuration and Administration User Guide for more information about how to setup your Player or member Registration for your program or league. This guide describes how to use the Clubspaces Administration Console to perform the following tasks: Configuring club settings ...
- How do I setup a wait list option?
Follow these instructions to help you setup a Wait List option: - Login to Admin. - Click the "Programs" tab at the top. - select either "Player Programs" or "Leagues" on the menu on the left hand side, depending on whether your club is a League or a Club. - Click on the name of your program yo ...
- How do I setup Player/Member Registration for my program or league?
Please reference the Configuration and Administration User Guide for more information about how to setup your Player or member Registration for your program or league. This guide describes how to use the Clubspaces Administration Console to perform the following tasks: Configuring club settings ...
- How do I turn off the Register and Pay Later option?
Login to Admin Select Club Settings Select Registration Select Payment Types Change Accept Mail-In Payments to "No" Save
- How do I turn on/off the Client Login and Member Self-Registration button?
- Login to Admin. - Click "Club Settings" link in the upper right hand corner. - Click "Registration" on the menu on the left. - Click "Edit". - Select yes or no under the drop down box next to "Hide Member Login". to turn on/off the Member login feature. - Select yes or no under the drop down ...
- In the Registration module, can I create custom question for my players and parents?
As a matter of fact you can add custom questions to not only Player and Parent but to Guardian, Emergency and Fundraising. - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu on the left hand side, depending on whether your club is a ...
- In the Registration module, what do the Junior and Adult options refer to?
In the registration setup we offer two different options Junior and Adult: Junior - Is used if your members are minors and require a Parent/Guardian to sign them up. Adult - Is used when Adult is signing themselves up. No parent /guardian information is requested. - login to admin - click the "P ...
