Emails are being sent to spam or junk email boxes. How can I whitelist mailer@clubspces.com?
In order to prevent email spoofing we have altered the method in which emails are sent via the system. One can no longer specify a "From" address; Instead emails are sent out from mailer@clubspaces.com and we allow you to specify the "Reply-To" email address. Unfortunately "Spam Filters" can be ...
- How can I manually add a Coach, Leader, or Staff member?
- Login to admin. - Click "Participants". - Click "Coach & Staff". - Click "New Coach & Staff". Note: If you are unable to add a member you may need to enable the Quick Add or create a program registration option before you can proceed. - Complete the form. - Click "Save" Note: If you are unab ...
- How do coaches retrieve their passwords?
From the Master Administrative Login page one can access the password retrieval tool by clicking the link titled "Retrieve Password". Note: An administrator must first enter the coaches email address for this procedure to work.
- How do I add Coach/Leader/Staff positions to the coach / leader / staff program?
- Login to admin. - Click "Programs". - Click "Coach & Staff". - Click "Positions". - Click "New Position". - Enter the position "Name". - Click "Save".
- How do I assign a coach/staff member to a position?
Before assigning a coach or staff member to a position you must first create the appropriate positions and enable the Positions predefined question within the coach/staff program. How do I add Coach/Leader/Staff positions to the coach / leader / staff program? How do I enable Coach/Leader/Staff ...
- How do I assign coach/staff members to a team or group?
- Login to admin. - Click the "Participants" tab at the top. - Click "Coach/Staff" on the menu on the left hand side. - Click the check boxes next to the coach/staff members you would like to add to the team/group. - Click "Assign to Team...". - Select a Program you would like to add these memb ...
- How do I close registration?
- Login to admin. - Click the "Programs" tab at the top. - Select the program type you would like to close. - Click on the name of the program which you would like to close registration for. - Click "Registration" on the menu on the left hand side - Click "Setup" - Click "Edit" - Select "Closed ...
- How do I create custom questions?
- Login to admin. - Click "Programs". - Select a program or league by clicking its name. - Click "Registration". - Click "Forms". - Click "Make your own question..." to add player custom questions. Click the "Parent/Guardian" or "Emergency" tab to add custom questions to these categories. - Tit ...
- How do I delete or remove Coach/Leader/Staff positions from the coach/leader/staff program?
- Login to admin. - Click "Programs". - Click "Coach & Staff". - Click "Positions". - Select the position you would like to delete. - Under the "More actions" drop-down menu click "Delete".
- How do I edit the Coach/Staff Page?
The coach/staff page will not be customized in the web editor. The coach/staff page will display coaches who are members of an active coach/staff program and have been assigned a position with an active team. This can be customized using the tools available from your Admin Panel. Add a Coach/S ...
- How do I enable Coach/Leader/Staff program positions?
- Login to admin. - Click the "Programs" tab. - Click the "Coach & Staff" button on the left hand side menu. - Click the name of the program you want to enable. - Click the "Registration" button on the left hand side menu. - Click the "Forms" button on the left hand side menu. - Click the left ...
- How do I enable the member quick add?
- Login to Admin. - Click "Programs". - Click the name of the desired program/league you would like to enable member quick add for. - Click "Registration". - Click "Edit". - Click "Show advanced options". - Scroll down the the "Member Quick-Add" drop-down menu. Select "Yes" for this value to en ...
- How do I export report data?
- Login to admin. - Click "Reports". - Click the report name you would like to export. - (optional) Filter the data you would like to export using the search feature. - Click "Export" under the "More actions" drop-down menu. - Please be patient as the system compiles the report. - Click "Save".
- How do I isetup Coach/Staff Registration and paymen options?
Please reference the Configuration and Administration User Guide for more information about how to setup your member registration. This guide describes how to use the Clubspaces Administration Console to perform the following tasks: Configuring club settings such as contact information, registr ...
- How do I manually add a member to a program?
- Login to admin. - Click the "Participants" tab. - Click either "Players", "Coach/Staff" OR "Referees & Umpires" from the menu on the left. - Select the members for which you would like to add to a program by placing an check in the check box next to their name. - Click the "Assign to Program. ...
- How do I send mass emails using the mailer function?
Note: If you cannot follow these instructions because the buttons are not available please contact support as your user role or site privileges may need to be upgraded. - Login to admin. - Click "Participants" and select the type of Member you would like to email. - Utilize the filters to displ ...
- How do I update a Leader/Coach/Staff profile?
- Login to admin. - Click "Participants". - Click "Coach & Staff". - Click the coach or staff member name you would like to update. - Click "Coach Profile". - Click "Edit". - Make desired change and then click "Save".
- Something isn't working. How can I check the status or get it fixed?
If you experience a Clubspaces/D4Sports feature which does not work correctly then please check our System Status Page for relevant status information, a possible work-around and/or a resolution time line. If your issue is not listed on our system status page and you've searched the knowledge b ...
- Where can I find the Transaction Detail Report?
- Login to admin. - Click "Reports". - Click "Transaction Detail".
- Why am I receiving a Member Already Exists error?
If you have received a "Member Already Exists" or "The child you want to add already exists. Click back button to select a player to continue registration" error then the member you are trying to register probably already exists in the system as either a player, coach or parent. Front End Regis ...
