Search the Knowledgebase

      

[Advanced Search]




Currently Experiencing Issues

Submit a Support Request

Clubspaces has several methods of contact to efficiently respond to your inquiries.
Please reference the SLA (Service Level Agreement) priority definitions below for an estimated response time.
General Support: Available Monday – Friday, 9:00 AM to 6:00 PM Pacific Time
  • Submit your request via the online “Submit A Support Request” form below
Basic Support (Simple “How–to” questions): Available 24 hours a day, 365 days a year
  • Dial 877-908-4400 (option 3)
Emergency Support: Available 24 hours a day, 365 days a year
  • Submit your request via the online "Submit A Support Request" form below or call 877-908-4400 (option 3)
  • For after hours emergencies an on-call Support Representative will be paged
Live Chat Support: Available Monday – Friday, 9:00 AM to 6:00 PM Pacific Time
  • Chat with a Support Representative by selecting the LiveChat option above

PRIORITY LEVEL DEFINITION TARGETED RESPONSE
Emergency Site is down – you are unable to access any features or functions of your site (e.g. I receive a Server Error when trying to view my site) 1 business day
High Critical Functionality no longer available – a core feature or function of the product is no longer working and no work-around available (e.g. I can no longer access the Registration module and signup begins next week) 2 business days
Medium Non Critical Functionality no longer available – a non-critical feature of function of the product is no longer working but a work-around is available (e.g. I can no longer access the Photo Gallery module) 3 business days
Low General Assistance – questions regarding configuration "how to" and trouble shooting (e.g. How do I change the size of a picture on my website) 5 business days
:
* Clubspaces Site URL:
Login ID:
* :
* :
 :
 :
* :
* Product Module:
* Priority:
* :
  :
  Don't forget to check the System Status page before opening a new case. We may be aware of the problem already and have a workaround available!

  *Required Fields