Can payments be processed through Paypal?
Currently Clubspaces does not offer a payment integration with paypal.
- Coach/Staff Registration
For D4 Sports sites: - To set up a Coach/Staff Registration go to the Manage button and select Coach/Staff Programs - Click the +Add button located on the far right of the black bar OR - Click the "Copy" icon to duplicate the program. Note: The Copy function will "clone" the program. Plea ...
- Do I need to create a fee for my program/league? What if the registrant is not charged anything?
In Clubspaces v2.0 sites & D4Sports v1.0 sites: Whenever you are adding a member to your system there needs to be a fee associated with their addition to that Program or League. If you are not actually charging them anything, you can create a $0.00 fee option. Go to Manage and select Leagues or ...
- Do my parents get a confirmation once they have completed registration?
Yes, your parents will get an email confirmation letting them know that have successfully registered. You can also create a custom email message in the Registration Setup. In Clubspaces v3.0 Sites: - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leag ...
- Emails are being sent to spam or junk email boxes. How can I whitelist mailer@clubspces.com?
In order to prevent email spoofing we have altered the method in which emails are sent via the system. One can no longer specify a "From" address; Instead emails are sent out from mailer@clubspaces.com and we allow you to specify the "Reply-To" email address. Unfortunately "Spam Filters" can be ...
- How can I help my parents go through the registration process more smoothly?
One function that most people do not use while setting up their registration is the Introduction messages found for each section in the Registration setup. In Clubspaces v3.0 sites: - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu ...
- How can my organization accept online payments?
In order to start accepting online payments, you will need to contact your Account Manager, they will set you with a Merchant account. All Clubspaces customers already pre-qualify to accept Visa, MC and online checks (AMEX and Discover require approval). This is great opportunity to take advant ...
- How come my members can't see programs I enabled?
In Clubspaces v3.0 sites: This happens if your member has already registered for the program and is trying to register again for the same thing. Have your member login to his/her account to check. or login as the Administrator and check the members account to see if he/she has registered for th ...
- How come my parents are not seeing the fees while in registration?
By default in Clubspaces v1.0 & v2.0 Fees are disable when initially created. You will need to insure that while you are in the Registration Setup module under Fees and Options, that you click "enable" once you have created it. It is very easy to skip this step so make sure you go back and chec ...
- How do I close or archive last years club program?
To close down last years club program is simple. Follow these instructions: In Clubspaces v3.0 Sites: - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu on the left hand side, depending on whether your club is a League or a Club. - ...
- How do I export report data?
Only full clubs have access to reports. Limited clubs who do not use registration do not have reports. In all FULL Club sites: - Login to admin. - Click the report you would like to export under the "Reports" drop-down menu. - (optional) Filter the data you would like to export. - Click "Export ...
- How do I process a refund or refunds?
Unfortunately, you cannot process a refund through the Clubspaces system as this functionality has not been integrated with the payment gateway. In order to process a refund you'll need to do this from within your USAePay account.
- How do I setup a wait list option?
In Clubspaces v3.0 Sites: Follow these instructions to help you setup a Wait List option: - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu on the left hand side, depending on whether your club is a League or a Club. - click on the ...
- How do I setup Player/Member Registration for my program?
In D4 Sports v1.0 sites & Clubspaces v2.0 sites: How to get there: - Login to admin. - Click "Programs" under the "Manage" drop-down menu. Note: If you do not have the "Manage" drop-down menu then you probably have a Limited Club or a limited user role. Please Contact Customer Support for more ...
- How do I turn on/off the Client Login and Member Self-Registration button?
In Clubspaces v3.0 sites: - Login to admin. - Click "Club Settings" link in the upper right hand corner. - Click "Registration" on the menu on the left. - Click "Edit". - Select yes or no under the drop down box next to "Hide Member Login". to turn on/off the Member login feature. - Select yes ...
- In the Registration module, can I create custom question for my players and parents?
As a matter of fact you can add custom questions to not only Player and Parent but to Guardian, Emergency and Fundraising. In Clubspaces v3.0 Sites: - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on the menu on the left hand side, depending ...
- In the Registration module, what do the Junior and Adult options refer to?
In the registation setup we offer two different options Junior and Adult: Junior - Is used if your League requires and Adult to sign them up, this is allow the system to ask for the child information Adult - Is used when Adult is signing up for the league or is Staff, Volunteer or a Referee. To ...
- In the Registration module, what does the Member Quick Add function do?
The Member Quick Add feature, if enabled will allow you (as the Supervisor or Admin) to quickly add a new member, Parent, Coach/Staff or Referee while in the admin. In Clubspaces v3.0 Sites: - login to admin - click the "Programs" tab at the top - select either "Player Programs" or "Leagues" on ...
- In the Registration module, why do I need to setup Groups?
The Group function in the Registration module is used when you have multiple groups that have different fee options. It is not necessary to setup a single group for one fee, the system defaults with one group. Note: This function is standard on all versions
- League Registration
In D4 Sports v1.0 sites: Definition: configure registration fees and options and provides the ability for scheduling How to get there? Go to "Manage" and "Leagues" Instructions: Step 1: Click on the "Add" button on the top right. OR - Click the "Copy" icon to duplicate the program. Note: Th ...
